Shipping FAQ’s

Please note that deliveries to outlying / rural areas and farms incur a higher delivery fee by the courier. We will contact you in such cases regarding the additional fee if applicable.

Can I place my order over the phone?

Yes –Orders cano be placed 08611NAST(76245) or whatsapp-078 009 7860.

Will my personal details be shared?

As per our strict Zentec Trading Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e. the user’s personal information, credit card details, physical address and contact details) for the purpose of executing orders, will be kept confidential at all times. The provider will under no circumstance divulge these details to third parties, besides the user’s physical address and contact details to the courier company who will be delivering your package.

Discreet shipping & Billing is important to me.How will my package look when it arrives & what will show on my bank statement.

Because discreet shipping is important to many of us, the name Nasti will never appear on your package or credit card statement. All packages are delivered in a plain brown or white box with a shipping label stating Zentec Trading, which is our registered company name. Your credit card or bank statement account will be charged under Zentec Trading as well.

Who will deliver my order?

Orders are delivered by either The Courier Guy or Postal service provider. Keep in mind that both these courier companies do not deliver over weekends. You will be provided with important courier confirmation and waybill numbers via email the same day your order is collected from our warehouse or go to the Courier Guy’s online parcel tracking service here.

How much does shipping costs?

All orders 5kg valued at R600.00 and over are free of charge to any location in South Africa. Orders below R600.00 are charged a flat rate of  R60.00 door-to-door courier service as detailed on our website .Prices vary depending on location and if you want fast or slow delivery service.

I Bought something on Website.How long will it take to arrive.

All orders are processed and shipped within 24 hours during the business week which, depending on your location, takes 3 to 7 working days. Most parts of KZN enjoy next-day delivery, depending on stock availability, but keep in mind that weekends and holidays are not considered working days by Zentec Trading, nor our shipping partners .This is subject to our receiving payment first as verified by our financial centre team.

Is there a store I can visit?

Absolutely, we have multiple stores across South Africa! Click to see our stockists online on where to buy on our website.

 

How can I contact CZA Marketing

You can reach us via email (support@nasti.co.za) or via the Live Chat feature on the Zentec website from Monday to Friday at 9am to 4:00pm EST, excluding holidays.

How can I place an order

Once you have found the product you want to purchase, click the “add to shopping cart” button. Once you have chosen all your items, click the “proceed to checkout” button to complete a form requiring important information. Choose the shipping and payment option you prefer. Once your order has been placed, you will receive confirmation via email orders@nasti.co.za.

How do I reset my password

It is possible to reset your password at any time. Simply click on “Login/Register” at the top of the Zentec homepage. Type in the email you used to register your account and click on “reset password” – your new password will be sent to you via email.

How long does it take to process a refund

In the unlikely instance, and at our discretion, we may deem it possible to refund you in full. The refund will be issued to the card used to make a payment for the initial order. Depending on the bank of the cardholder, it takes 3 to 6 working days to reflect in the account.

How long does it take to refund a return

Depending on the reason for the return and the extent of the problem, we aim to process your queries and inform you of a plan of action within 24 hours of receiving the product(s).

What are my refund options for a return

Zentec Trading will gladly replace your return with the same product. However, stock levels could be low, in which case you will be offered a similar alternative at the same value. Should you prefer otherwise, we offer a voucher to the same value as the returned item. In the unlikely instance, and at our discretion, we may deem it possible to refund you in full. The refund will be issued to the card used to make a payment for the initial order. Depending on the bank of the cardholder, it takes 3 to 6 working days to reflect in the account.

What happens if I have an item missing from my delivered package?

Should your package not be reflective of the order you placed, please contact us immediately via our Live Chat feature on the Zentec website or via e-mail (support@nasti.co.za), so we can rectify the situation as soon as possible.

Buy Nasti Online now – call 0861176245| Whatsapp 078 009 7860